Data Protection - Privacy Policy
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Your contact details.
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Your date of birth.
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Where you work.
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Your wishes and criteria in any transaction you are considering.
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Financial information, for example about your income and capital resources, your National Insurance Number.
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We mainly use your personal data to provide you with information or services you have requested or contacted us about in the delivery of a contract we have entered into with you (in either selling or helping your buy a property or letting or renting a property to you).
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We may also use your personal data for other parties’ vital interests’ (i.e. prior to arranging property viewings we will hold your data as security for staff and the protection of our client’s property under our contract with them).
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With your consent, we may send you additional information about our firm and services, if you have consented to us doing so. Where you have given consent to D&S using your data we shall continue to do so for that purpose until your notify us differently.
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We may also use personal data for other normal purposes connected with our work. For example we will use your information to update our own business records, complete statutory returns, and otherwise comply with our regulatory and legal obligations.
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We may pass on information about you to solicitors to help them proceed with a transaction in which you are involved.
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With your consent, we may pass information on to our Financial Services Provider J Finance Ltd for the purpose of providing you with help and information on mortgage finance and other financial services and related products.
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If you are a prospective tenant, we may pass on references about you to our landlord and credit reference companies.
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We may inform service providers of changes in the occupiers of property. These would include council tax, utilities (water, gas, electric, LPG gas or oil) media (telephone, TV, satellite/cable, broadband). With your consent we may share your information with our utility management partners Hallmark Corporate Services Ltd, Tenant Shop and Inchora Group for the purpose of providing you with a quote for a competitive provider. D&S may receive a small sum of commission should you decide to sign up with these providers.
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It is our legal obligation as part of our contract with the legal owner(s) either vendor(s) or landlord(s) to pass on information to maintenance and repair contractors, in respect of any property where we have contractual responsibilities.
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We may also share your information with:
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Our contractual credit reference agency LetAlliance, our legislative anti-money laundering reference agency CreditSafe and other companies for use in credit decisions, for fraud prevention and to pursue debtors and;
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Other third parties (including law enforcement bodies and Government agencies) if we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or to defend or exercise our legal rights.
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If you are a tenant we may also share your information with Fixflo in connection with servicing maintenance issues on a property that we manage.
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You have a right of access under data protection law to the personal data that we hold about you.
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We seek to keep that personal data correct and up to date. You should let us know if you believe the information we hold about you needs to be corrected or updated.
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You have a right to request erasure of personal information. Unless there is a compelling reason for the data to be keep (for example if we are required to keep your data to fulfil a contract or we have a legal obligation, such as Anti-Money Laundering Regulations), personal data will be deleted upon request.
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You have a right to restrict processing of your data under certain circumstances. This enables you to ask us to suspend the processing of your data, for example if you have requested us to confirm the accuracy or reason for processing
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Under certain circumstances you have a right to request your data be transferred to another party
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You have a right to withdraw previously given consent for a specific processing purpose such as receiving general marketing for example
"I would just like to say a huge thank you to the Lettings Team at Douglas and Simmons. When I needed to rent a property at very short notice they found a lovely house almost immediately and I was able to move in within two weeks. When the inevitable teething problems crept in, they were always on hand to resolve them, even coming round to the property to check everything was ok. I’ve always found each of them to be friendly, approachable, efficient and very competent and I would have absolutely no hesitation in thoroughly recommending them to anybody thinking of renting in the area."